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Customers with active SOLIDWORKS Subscription Service get full support access to VAR technical support resources, Knowledge Base, resources within the SOLIDWORKS support site, and Service Pack updates. . Service Packs
Service Packs include fixes for general bugs, performance and stability improvements. . Hotfixes Hotfixes address business-critical issues that typically affect a small number of users and are distributed upon request. They are created only for the most recent SP of releases that are within their Hotfix End Date as defined in the Product Support Lifecycle below. They are only considered for the most recent SP of a release.
Product Support Lifecycle
Final SP Release
Hotfix End *
* Support is available after this date but limited to non-software solutions. No SP's or hotfixes are available after this date.
For questions or issues with these products:
Search the for answers
Search the online documentation for answers.?
Ask questions in the
The forums are a great place to interact with other users and get questions answered.?
Search the Knowledge Base for common solutions and existing SPRs (bugs).
Review common Knowledge Base solutions*
Contact your local Value Added Reseller (VAR)*
If you do not find an answer, contact your VAR and log the issue to get more help.